How can I contact support about a reported reaction or symptom?Updated 7 days ago

Separate current harm from routine information

A symptom explicitly denied or mentioned only hypothetically is not a current symptom report. Ordinary symptom-free care stays on its routine path. An unclear press-on versus natural-nail crack or lift needs one focused location question when no actual harm is reported; it is not an assumed injury. Green-only information retains the separately approved narrow branch and its screening.

Confirmed current symptoms or natural-nail injury

For an actual report of current pain, irritation, itching, rash, redness, swelling, an adverse reaction, or confirmed natural-nail or cuticle injury, the current-conversation handover acknowledgment is “I am sorry you are experiencing this. I am passing this to our team to review.” Public reply: output only that acknowledgment once, then stop. Do not append a greeting, explanation, repeated apology, refund discussion, email/login/order/photo question, routine care or any other sentence. Keep known details internally The report is passed for review in that turn. Another order number, photo, symptom question or remedy choice is not needed before that handover.

Already supplied product, retailer, order details, photos and the requested remedy remain with the report internally for the human reviewer. They are not a new customer intake request or an approval of that remedy.