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Glamnetic FAQs

In these cases, please reach out to the&#xA0;<a href="https://help.getcatch.com/en/" target="_blank" rel="noopener noreferrer"></a><a href="https://help.getcatch.com/en/" rel="noopener noreferrer" target="_blank">Catch</a>&#xA0;directly as we do not have access to their platform.

In these cases, please reach out to the Catch directly as we do not have access to their platform.

What do I do if I am having trouble using Catch or their rewards?

Payment and Billing

Catch

How do I create my Glamnetic account?

How do I log into my account?

How do I modify my address and name on my account?

How do I stop your marketing emails?

How do I unsubscribe from text messages?

My Account

Can I use more than one discount code?

Can I stack a discount code on top of the custom bundle builder discount?

Do discount codes work on bundles or kits?

What are the discount code exclusions?

How do I apply a discount code to my order?

Discount, Promotions and Exclusions

Shipping Information

How do I track my order?

What countries do you ship to?

What countries do you not ship to?

What are your shipping costs?

Do you offer expedited shipping?

How long does it take to receive domestic orders?

How long does it take to receive international orders?

Will I be charged duties/customs fees on international orders?

Canada Order Shipping and Tracking

Extend Shipping Protection

Where are you based?

Where is my order coming from?

How can I resolve an order that has been delivered to the wrong location?

Shipping and Delivery

How do I check the status of my order?

When will I receive my order?

How do I cancel my order?

How merged orders work?

How will the holidays or promotions affect the shipping time on my order?

Order Status

What payment methods do you accept?

What is Shop Pay Installments?

What currency is the pricing on your website?

The item I purchased recently is now discounted, what can I do?

What platforms offer installment payment plans?

What is Catch?

Is Catch free?

How does the sign-up bonus work?

Are there any restrictions on my Catch credits?

How will I redeem my credits?

In which countries is Catch available?

Where do I submit my return request?

Who is eligible to use the Return Portal?

How do I use your return portal?

I’ve already returned my products, how do I get my refund?

Why was my international refund amount different than what I paid?

Where do I return my international order?

How much does it cost to return my order?

Returns and Refunds

Are Glamnetic gift cards available for purchase?

Nail Shapes & Measurement Guide

Where are your nails manufactured?

What materials are your nails made out of?

Are the nails vegan?

What is included in the nail kit?

I have very small/large nail beds, will your nails fit?

Are the nails customizable?

How long will the nails stay on?

How do I prep my nails for the press-ons?

How do I apply the nails?

How do I remove the press-on nails?

Can I reuse the nails?

What shape and length nails do we offer?

Can children use the press-on nails?

I have flat nail beds, will Glamnetic nails work for me?

Are your nails handmade?

Happily Ever After Collection

Spring French Tip Collection 2.0

Hello Spring Collection

Love In Bloom Collection

Nail Lover’s Gift Set

The Solids: Vol. 4 Winter Opulence

French Tip Collection

Best of Press-Ons Gift Set Holiday Nail Kit

Snow Place Like Home Collection

Simply Spooky Collection

The Solids: Vol.3 Fall Forest Collection

Beetlejuice x Glamnetic

Moon Child Collection

Glamnetic x Hello Kitty & Friends 2024

The Solids: Vol.2 Summer Vivids

Destination Collection

Catching Feelings Collection

Harry Potter x Glamnetic

Glossy Collection

Summer Picnic Collection

Nail Collections

What are the Removable Adhesive Nail Tabs made of?

What's included in the Removable Adhesive Nail Tabs?

What's the difference between the nail glue and the Removable Adhesive Nail Tabs?

How do you apply the Removable Adhesive Nail Tabs?

How do I remove the  Removable Adhesive Nail Tabs?

Can I use the Removable Adhesive Nail Tabs and the Nail Glue together?

Removable Adhesive Nail Tabs

What is the Press-On Nail Remover?

How do I use the Press-On Nail Remover?

What are the ingredients in the Press-On Nail Remover?

Press-On Nail Remover

What does our new Nail Strengthener do?

What are the features of the Nail Strengthener?

What are the ingredients in the Nail Strengthener?

How do I apply and remove the new Nail Strengthener?

Nail Strengthener

What is our Cuticle Nipper?

How do I use the Cuticle Nipper?

Cuticle Nipper

What is 7-in-1 Nail Buffer?

How do I use the 7-in-1 Nail Buffer?

What material is the 7-in-1 Nail Buffer made of?

Is the 7-in-1 Nail Buffer recyclable?

Can I use a 7-in-1 Nail Buffer on natural and press on nails?

Is the 7-in-1 Nail Buffer suitable for both beginners and experienced users?

Can I use the Nail Buffer without any additional nail products?

Can I use a 7-in-1 Nail Buffer on toenails?

7-in-1 Nail Buffer

Ultimate guide to applying and securing your Glamnetic Press-On nails

I'm having trouble removing my press-on nails—what should I do?

Understanding Green Nail Discoloration

Tips and tricks

Nails

What are the ingredients in the Brush-On nail glue?

Is the nail glue vegan and cruelty-free?

Is there a difference between the Brush On glue and the glue in the kit?

Nail Glue

What style and length of lashes do you offer?

What are your lashes made of?

Where are your lashes manufactured?

How do the lashes adhere to my eye?

How many magnets do your lashes come with?

Which lashes come with the Invisible Magnet Technology?

Are your lashes reusable?

How do I take proper care of/clean my lashes?

How do I apply my lashes?

How do I remove the lashes?

How do I trim the lashes?

Can I wear mascara with the lashes?

Why we no longer offer Lash Anchors?

My lashes won’t stick to the liner, how do I get them to stick?

My inner/outer corners keep lifting, how do I prevent that?

One of the magnets fell off my lash, what can I do?

My lashes are too dramatic/short for my preference, how can I resolve this?

What do I do if I've had an allergic reaction due to your product?

Troubleshooting

Magnetic Lashes

What is the life expectancy of Glamnetic eyeliners?

Do the eyeliners come with the lash?

My lashes won’t stick to the liner?

My liner has dried out. What do I do?

The applicator on my liner is damaged. How do I get this resolved?

When opening the liner the springs pop out. How can I get this resolved?

The liquid is leaking out of the liner. How do I get this resolved?

What is the Hybrid Liquid Liner?

What are the ingredients in the Hybrid Liquid Liner?

How do I apply the Hybrid Liquid Eyeliner?

How do I remove the Hybrid Liquid Eyeliner?

Is the Hybrid Liquid Liner Vegan and Cruelty-Free?

Hybrid Liquid Liner

What is the Magnetic Liquid Liner?

What are the benefits of the Magnetic Liquid Liner?

What are the ingredients of the Magnetic Liquid Liner?

How do I apply the Magnetic Liquid Eyeliner?

How do I remove the Magnetic Liquid Eyeliner?

Is the Magnetic Liquid Liner Vegan and Cruelty-Free?

How long does the Liquid Liner last?

New Magnetic Liquid Liner

What are the Magnetic Eyeliner Pens?

What are the benefits of the Magnetic Eyeliner Pens?

How do I apply the Magnetic Eyeliner Pens?

How do I remove the Magnetic Eyeliner Pen?

Are the Magnetic Eyeliner Pens Vegan and Cruelty-Free?

What are the ingredients in the Magnetic Eyeliner Pens?

New Magnetic Eyeliner Pens

Liners

How does the Wipe-Off Makeup Remover work?

How do I use the Wipe Off Makeup Remover?

What are the ingredients in the Wipe Off Makeup Remover?

What makes the Wipe Off Makeup Remover Special?

Does the Wipe Off Makeup Remover work on your eyeliners?

What is the Glam & Go Travel Case?

Travel Case

Makeup Remover and Accessories

What is Proposition 65?

Why is this warning on a Glamnetic product?

Does this mean the product isn’t safe?

Which products have the Prop 65 warning?

Proposition 65

Product Questions

What do I do if I am having trouble using Catch or their rewards?Updated 7 months ago